Privacy Policy

This Privacy Policy describes how ProtoFlow (the "Site," "we," "us," or "our") collects, uses, and shares personal information when you visit, interact with, or order through our website at protofloew.com.

1. Information We Collect

We collect information in the following ways when you visit our Site:

Personal Information You Provide

• Order information: Name, billing address, shipping address, email address, phone number, and payment information when you place an order.
• Account information: Login credentials and customer support communications.
• Customer service correspondence: Information you provide when you contact our support team.

Automatically Collected Information

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages visited, time spent, referring URLs, and clickstream data.
• Cookies and similar technologies: Used to improve site functionality and remember preferences.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your ProtoFlow orders
• Provide customer service and respond to inquiries
• Communicate about your orders, promotions, and product updates
• Improve our website performance and user experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, shipping carriers, email service providers, and analytics platforms that help us operate the Site.
• Legal authorities: When required by law, court order, or government request.
• Business transfers: In connection with any merger, sale, or asset transfer.

4. Cookies and Tracking Technologies

Our site uses cookies to enhance functionality, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may limit some features of the Site.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we work hard to protect your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications by clicking unsubscribe in our emails
• Restrict or object to certain processing of your data

To exercise these rights, please contact us at support@protoflow.net.

7. Children's Privacy

Our Site and products are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Visitors

If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and central database operate.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@protoflow.net
• Distributor: PhytoThrive Labs, 19655 E 35th Dr #100, Aurora, CO 80011, USA